Terms of Service

TERM OF SALES

Thank you for shopping with Silver Phoenix Design! By placing an order on https://silverphoenixdesign.pixieset.com/, you accept the Terms of Sale set forth below. Please read through them thoroughly. These items may be updated at any time; please check back for updates. Contact Silver Phoenix Design directly with any questions.

 

Please note that by purchasing prints and/or other physical products from Silver Phoenix Design, you are licensed to use the images for limited personal use only. Unless your session fee or your purchase includes a digital files download and an accompanying personal use release, you are not licensed to create digital copies of your images or print copies of them elsewhere.

REFUNDS & EXCHANGE POLICY

Unless otherwise noted, because of the custom nature of the transaction and the prevalence of illegal reproduction facilities, products sold by Silver Phoenix Design on https://silverphoenixdesign.com and https://silverphoenixdesign.pixieset.com/ are non-refundable. Replacement items for damage in shipping or misidentified images will be honored within a 14 day return for replacement period unless otherwise noted. All returns for replacement must follow the conditions below:

  • All products must be returned complete.
  • Silver Phoenix Design will not accept items that have been intentionally physically damaged or abused.
  • All returns must be shipped freight prepaid.
  • All related fees (shipping and return shipping fees) are non-refundable for all products in all cases.
  • Please allow 2-3 weeks for all replacement orders.
  • Claim for missing products must be reported within 10 days from date item is shipped.

UNAUTHORIZED RETURNS

Shipments that are refused without authorization, or that are returned because the address was invalid, are subject to a fee of 15% plus applicable shipping and handling fees.